Why don't I see video on my iOS device, but can hear audio?

If you have TV Tuner card or 'virtual camera' inside your computer, you may met this issue.

Please use our small tool(CamConfig.exe) provided within the attached zip file [rename it to CamConfig.zip first] of this article to select the 'real' camera you want to use, and also update your windows streamer to version 1.7.0.1. You can download the latest streamer from http://www.splashtop.com/streamer/download?from=camcam

Have more questions? Submit a request

20 Comments

  • 0
    Avatar
    Jim Savold

    Nothing has changed.  When I connect to my TV tuner PC is still see the video feed in CamCam (but still no audio, even though I used CamConfig to select the tuner's audio - my only choice, by the way) ... I know CamCam is not designed to stream my TV tuner audio/video ... I just wish it could.  Now there is no other "camera" connected to this PC, so all there is is the TV tuner, which CamCam streams ...

  • 0
    Avatar
    Splashtop CamCam

    Do you have real camera connect to your computer?

  • 0
    Avatar
    Jim Savold

    I did at one time, but now only the USB TV tuner.  I don't have any problem, I just wanted to let you know what I was seeing ... I am curious why I don't get the TV tuner audio?

  • 0
    Avatar
    Splashtop CamCam

    The origional design of CamCam is to help user to watch video from their computer's camera, and listen voice from 'Mic' device.

    TV Tuner is not our design target. It's end user's creation. It's true that our app can capture video from TV tuner card just like from camera. But to support TV tuner card's voice, we need to capture voice from 'output device' instead of 'Mic' device. This is very different. And needs more work.

    If you really want CamCam to fully support TV Tuner, please create vote on http://support-camcam.splashtop.com/forums/20264827-feature-requests . If lots of users want this feature, our product manager will do something to make our users happy. :)

     

  • 0
    Avatar
    Jim Savold

    Great support! Love the entire Splashtop product range ... better still ... like the support team (like you) with such prompt and detailed responses ... thanks!

  • 0
    Avatar
    Irsan
    I use cam2 on my iphone 4s and my streamer on windows xp. My camera is genius eye 312. I have used your tools camconfig and my cam on iphone still only hear the sound without any picture. Your camconfig found my driver camera eye 312. I click Ok and there still no picture. Please help. Note : I already use both newest version Regards Irsan
  • 0
    Avatar
    Alba Gandolfi
    I have two splashtop apps. The splashtop remote works great and I am able to remotely access my mother's laptop and access her Skype account and communicate with her. The Splashtop camcam on the othe hand works for a few seconds and then you see a webcam with a red minus sign. I only have sound. It did work once and it was really great as I was able to check up on my my mom. But that did mot last. It went back to seeing the video for just a couple of seconds. Anyone one have a fix?
  • 0
    Avatar
    Johnny Luk
    I cannot download camconfig.exe in this article. Where can I download it?
  • 0
    Avatar
    Eternal Moon
    The Camconfig.exe is not working it says oops the page you where looking for doesn't not exist .
  • 0
    Avatar
    Geoffrey Rippingale

    I'm in the UK:  CamCam works fine on iPad3 using 3G on the T-Mobile network but on the iPhone4S using 3G on the O2 network the screen just goes black, although ti gives the impression of having connceted.

    Running Jumi's cam app on the same phone works OK.

    Please fix or suggest a cure.

  • 0
    Avatar
    Splashtop CamCam

    Updated the CamConfig.zip file. Please try to download it again.

  • 0
    Avatar
    Geoffrey Rippingale

    Afraid that running this this and selecting my webcam made no difference. My iPhone4S is still showing a blank screen when I connect.

    I shall have to abandon this product and carry on using JumiCam which works perfectly !!

  • 0
    Avatar
    Michael G

    can't see video  on the hp touchpad but can here the audio.......how do i fix it? anyone know??

  • 0
    Avatar
    Mohd Fadhlullah bin Abdul Aziz

    Hi,

    Previously I've used CamCam successfully.

    But after the update, I can only see blank screen on my iPhones4s and hearing static.

    Any clues on how to solve this?

    My laptop in running Windows 7 Home Premium 64-bit.

  • 0
    Avatar
    Mohd Fadhlullah bin Abdul Aziz

    Hi,

    Adding to my previous comment, I tried on my iPhone 4s using WiFi, surprisingly i can see the camera working.

    But when I tried using 3G connection, again nothing is displayed.

    Is there issue with 3G connectivity?

  • 0
    Avatar
    Splashtop CamCam

    May I know which 3G carrier are you using?

  • 0
    Avatar
    Mohd Fadhlullah bin Abdul Aziz

    I'm living in Kuala Lumpur, Malaysia.

    The 3G carrier i'm using is Celcom.

    I really hope there is a way to enable this.

  • 0
    Avatar
    Paul Tarnuzzer

    I am having the same problem.  I log into my Mac and see the image for a second then the screen on my iPhone goes blank.  The .zip file won't work for me because I don't have or use Windows.  I'm currently using a Macbook running OS-X Loin, Ver. 10.7.5 and an iPhone 4 running IOS 6.  Any help for those of us who only run apple products?

  • 0
    Avatar
    Tony LaPalio

    I'm having the same problem as Paul T.  When I restart the streamer on my mac I can get the camera to stay on and view the feed on my iphone4s, but it only works once.  If I exit the camcam app on my iphone and then restart it, the streamer on my mac will turn the camera on for 1 second and then turn the camera off.  However, I still get sound.  

    Please assist.

    Running Mac osx 10.8.1 mountain lion

    iphone4s: ios6

  • 0
    Avatar
    pretend name

    I had the same problem on my mac -- audio, but after a few seconds, no video.  Turns out my Mac screensaver privacy setting required me to enter my password after the screensaver activated.  I changed that setting on my mac and i no longer have the problem with camcam.

Please sign in to leave a comment.