Why ask me to update the Streamer app? In my Mac, I already have the latest Streamer

We are sorry to say that, at this moment, CamCam does not yet support Mac computers.  It's in our plans to do so, but currently CamCam only supports Windows XP, Windows Vista, and Windows 7 computers.

 

 

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27 Comments

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    Sdtallguy67
    Are you telling me that I just spent money on your Apple app only to find out that you don't support Apple Macs??? Are you kidding me? The splays top remote desktop works fine on my Mac. Why not the CamCam??
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    Oliver Legrice

    This is very true and very perplexing. My understanding, having bought the app and downloaded a specific Mac streamer, is that this system would work. 

    Please let me know when an OSX lion set up is planned for. And let me know by e-mail please.

    Thank you

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    Oliver Legrice

    This is very true and very perplexing. My understanding, having bought the app and downloaded a specific Mac streamer, is that this system would work. 

    Please let me know when an OSX lion set up is planned for. And let me know by e-mail please.

    Thank you

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    Chuck

    I just purchased this app as well and I am greatly disappointed to find that it does not work with Mac.  It is not clearly stated anywhere I can find that it does not work with Mac's. The fact is the entire process has left me feeling very let down by an app that I was excited about using.  Will you please let me know if and when this becomes available for Mac computers.  

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    Hastings Huggins

    Really?

    For the sake of your future customers. why not move the fact that your CamCam doesn't support Mac ("yet") up to the TOP of your product descriptions? Kinda hurts to find out you needed to click <more> to know the software is useless to about 90% of your potential customer base.

    That would be the "Right" thing to do for a customer service driven business.

    Respectfully.

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    Jorge Costa

    I am also extremely disappointed! As the other people posting on this thread, I am a Mac user and I feel cheated. The information provided before buying the App is very misleading. If I had known it was not compatible with mac I would have never bought it. If mac support is not planned in the near future, I want my money back

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    Secco

    I just spent money on buying the app to learn that it doesn't work with my Mac. I find the information on the app very misleading. I downloaded the Streamer for Mac. The information on the page says: "A computer with the Splashtop Streamer can receive connections from any device running Splashtop Remote Desktop ,FileHound , Splashtop Remote Browser , Splashtop Whiteboard , Splashtop CamCam , Splashtop XDisplay , Splashtop Touchpador Engine Connect applications." Can I get my money back?

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    Dan Renner

    Allow me to chime in as well. What sense does it make to offer the app for iPad, the Streamer for Mac, and then after the expense and bother of installing, find out that it doesn't work? This type of thing needs to be corrected ASAP to avoid the appearance of scamming people out of their money (and time).  Terribly disappointing!

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    Splashtop CamCam

    Sorry for this issue.

    Please contact with Apple for refund.
    Here are the steps to request refund from Windows iTunes or Mac iTunes:

    1.To begin the process of requesting a refund from the iTunes store, you will need to first open iTunes.
    2.Navigate to your purchase history by clicking "Store">"View My Account">>"Purchase History."
    3.Inside your Purchase History page, select "Report a Problem."
    4.In the window that opens up to report your problem, describe your reason for requesting a refund. Be very polite and very detailed as to why you are requesting a refund and what exactly it is for.
    5.That's it!

    Apple customer service should usually respond to you within 48 hours and let you know if your request has been granted.

    Read more: How to Get a Refund from iTunes http://www.ehow.com/how_5590751_refund-itunes.html

    Another video about refund on Youtube: http://www.youtube.com/watch?v=ozmpIxEjK-8

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    M Lim

    Please make it work for Mac ASAP.  Thanks.

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    Geoff Douglas

    IF IN FACT THE STREAMER DOES NOT WORK WITH OSx, THEN WHY THE HELL IS THE LINK ON YOUR WEBPAGE FOR IT?  TAKE IT OFF!!!!!!!!

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    Pomeroy John

    That is one of the most ridiculous things I've ever heard!!

    Don't let anyone buy it until it works!! You are supposed to be smart people.

    THIS MAKES NO SENSE AT ALL!!!

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    Pomeroy John

    Can someone please explain the logic in selling vaporware(software that doesn't exist)?

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    Paul Kersley

    This is ridiculous, to sell an app and have people download the streamer software from a link listing Mac OSX supported version only to later find out that it does not work. Its not acceptable practice. Would you mind letting all on this thread know when the software will function in the way you have advertised???

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    Dean Price

    Can we expect compatibility with Mac anytime soon?

    If not i would like a refund

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    Paul Reekers

    Tis is going on for about a year now. I want my money back. 

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    Smokey Bear

    Wow, what a joke......just like everyone else here, I was duped with advertising that said anything BUT the fact that it does not work on a mac.  Epic marketing fail and minus 200 points for not making that clear.  The only reason I bought it was because I enjoy the Splashtop Remote so much and this looked like a nice quick way to get just to the cam, but WOW I can't believe you aren't right up front about it not working with the mac.  I have a LOT more respect for a company that makes it very clear it will not work on a mac rather than one that tells you how to get a refund like you are doing your customers some kind of favor.  Gee, thanks so much for explaining to me how to get a refund from Apple (and waste more of my time for your fail) when you could have prevented wasting my time altogether by making it clear this does not work on a mac.  And for a company that advertises 'It's in our plans' to have it work with a mac.......what the hell of have you been doing the past year if you are so concerned about this running on a mac.  As much as I like Splashtop, I'll have to think twice about buying anything from your company again unless I want to sit and read every little detail about compatibility issues where you might happen to bury the fact that it does not run on a mac because I can't count on you guys to simply be HONEST AND UPFRONT.  You earned the combo......Epic 'could have been prevented' and 'it's definitely in our plans' FAIL award.  C'mon guys......you seem like a smarter company than to leave this cliche pothole in the road for everyone.  Thanks for giving me a place to rant, but it's 'definitely in my plans' to work on it.........kik.

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    Omy Ronquillo

    Hi Splashtop Inc.,

    When will you have the Splashtop Streamer for the Mac OS working? It seems that this question was already asked back in September, 2011. You just announced the Splashtop CamCam app for the iOS today and found that the desktop computer streamer software is not compatible with the MAC. 

    I agree with Smokey Bear. You really need to put an effort in providing support for the Mac OS.

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    Paul C

    I suggest you guys get together and start a Class Action against Splashtop.  There is no reasonable reason for them keeping the link on their webpage that leads one to believe that they support Mac OS.

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    Macdots

    CamCam does not yet support Mac computers??? what the...?? Stupid Bastard!!

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    Craig

    WTF

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    Albert Strauss

    I followed the procedure you suggested to get a refund for my cam cam app since it doesn't work . A message popped up telling me no, take it up with developer

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    Albert Strauss

    I just saw the update bulletin for cam cam on MAC. Tried it and STILL DOESN'T WORK. Stop offering until you get it right

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    Splashtop CamCam

    Thanks to be Splashtop user.

    New Mac streamer should have supported CamCam. Could anyone try and feed back?

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    Maxie
    Here's the latest running result on Late 2010 13" MBA with the lion osx & iPad 2 with iOS 5.1.1 Techniquely, it works! I can access and activate the facetime on my MBA with Cam Cam pretty much effortlessly just like other remote accessing apps you made, which is quite good a news to those ( and me of coz ) after a long & unpleasant waiting! I was kinda shocked to see the streaming just pop up right away on my iPad screen! But hey dudes, I reckon you guys still got lots of works to do to make that app "REALLY WORK" in practice. Ex. no way to controll the app or perform other functions as your instructions poping up in the beginning! the live images could be zoom/pinched yet snaps back right after my fingers leave the panel! No audio coming with the video at all. No way to switch webcams to feed, not to mention recording..... Basically the only thing I can do with Cam Cam is "ON/OFF" Sad to see this developing coz Splashtop Remote used to be one of my must-have apps on idevices and I truly rely on SR still in a daily operation, but now this company cannot even deliver a FINISHED product to its customers in a whole year time! Can't believe it, really
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    john.m.conneely
    I am able to connect to camera on 2012 Mac via new iPad over home WiFi network - and I can also hear the audio. Haven't tested it over mobile phone network yet
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    Justin Parrish

    I have a 27" iMac and the camcam app worked fine the first time i used it but now it keeps freezing on the starting image. is there a setting that needs to be fixed? or is it a compatibility issue with mountain lion?

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