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How do I connect to my home computer from outside my home?

Splashtop CamCam
posted this on September 23, 2011, 01:49

We now support the "Internet discovery" feature.  Here are the instructions.  You need:

Splashtop Streamer:

  1. To use the "Internet Discovery" feature, you must have a Gmail account.
  2. You must use the latest version of the Splashtop Streamer for Windows/Mac (v1.6.0.1 or higher). (Keep in mind that the interface and instructions will likely change in future versions.)
  3. Download and install the Streamer for Windows from
  4. Open the Advanced tab in the Splashtop Streamer dialog box. (Or Network tab if using v1.x Streamer.)
  5. Enter your Google credentials here.  Make sure to type in your full  (or in the E-mail field.  After you enter your Password and click the Login button, you should see a successful login message if your account is successfully logged in.

Splashtop CamCam iPad and iPhone / iPod touch client:

  1. Download the client from the iTunes App Store and open it.
  2. Go to the Splashtop Remote global settings by clicking on the gear icon gear-button.png in the upper right corner.
  3. You should see an "Internet Discovery" option listed there.  Tap it to enter another screen.  You'll be asked for your Google Email and Password.  Enter your Google credentials here.  Make sure to type your full  (or into the Email field.  After you enter your Password, tap "Sign in."  You should see a green checkmark if the account is successfully logged in.

You're done.  Your iPad / iPhone / iPod Touch should be able to automatically discover your computer now.



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Christen Patterson

I've done all this but still can't access my webcam outside of my home???

November 27, 2011, 18:17
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Ben Kidds

I am also having difficulties, the app and streamer work well over wifi both in the home and from an external wifi conection, but never connects using 3G, has anyone got this working via 3G and if so how? Do ports still need forwarding now there is the connection using gmail accounts?

December 5, 2011, 06:03
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john phan

Hi Ben/Christen, i know your post is old, do you still need any help on that? Thanks. jp

February 23, 2012, 16:48
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Yvette Merriman
Hi John, would you be able to help me? I can connect computers in the house using the same wifi but when I am in work I can't connect onto my computer. Can you help me how to fix this? Thanks.
February 23, 2012, 20:19
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john phan

hi Yevette, can you please let me know what you have done or set up on your pc or laptop already? And also what device are you using to view your cameras and what have you done already on that device? If you want to, you can find me on skype if you have skype so it would be easy for me to assist you. Thank you. jp


skype  is hienjohn in jupiter florida usa. please let me know your username too so i can accept your invitation. thanks

February 24, 2012, 05:41
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Michael Peterson

I downloaded the Splashtop webcam for my HP Touchpad and it works fine when activating it for use from my home using the home wi-fi but when elsewhere when I have attemted opening up/turning on the camera(at hotels, work etc..) it states Can Not Connect to Computer. I enter all info required where I am at such as IP Address and Password and Computer Name as requested but still no luck. Is it not campatible using the HP Touchpad ??

February 24, 2012, 17:45
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john phan

Hi Michael, if you are trying to connect to your camera over the internet,  the device that you are using to view the camera does not take ip address. You must have a google email account for the splash cam cam to see your camera. Let me give you an example, device 1 is the pc that is running the splash stream that has a camera. device 2 your hp touch which you will need to install the view the camera. If you are viewing your camera within inside your same wifi network, then you would put in the ip address on your view device 2 which is your hp touchpad. now lets say you are not at home but away, then you would need to log into your google gmail account on both the splash streamer device 1 that has the camera and also log into the gmail account on the splash view device 2 which is the hp touchpad. Please let me know if you have any questions? Thank you. jp

February 24, 2012, 20:30
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Splashtop CamCam

Hi, Michael:

This is Jiang from Splashtop.

You could open a ticket by click , our support engineer could help you by ticket system directly. You could also read before open ticket.


February 26, 2012, 17:31
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Dear supporter;

       i tried all the above and it does not work! in addition it can be connected only thruogh the wifi

November 15, 2013, 01:20
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When I log in to my Google acct, I keep getting "incorrect password". I have verified my password and it is correct. I am using my iPhone to access to the MS LIfecam on my desktop. As long as I am at home within Wi-Fi range ... no problem. But once I get outside of the range ...

January 18, 2014, 20:16
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Matthew Wykes

The problem I'm having is that my Splashtop account is a hotmail account. So that means my Splashtop Streamer and Splashtop Personal are under that email address.If I try to change to a gmail account, it doesn't work because I don't have the subscription on that account. Is there a way for a hotmail email address to be used to authenticate my login and for me to use it over the internet?

March 13, 2014, 03:30
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Xander Xero

Good morning gentlemen. I have tried all your suggestions here. Everything seems to be correct from my end. I have the updated version of both the App for my phone, and the program for my macbook pro. I have the same gmail account for both my macbook and my iphone-- same password and everything. when im at home in the same network, it works perfectly. Now that im at work and trying to connect via the internet, it keeps saying "could not reach". i have logged out and put in my password several times now.


what do you think the problem is?

April 17, 2014, 06:03
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Marty Golden

On Jan 17 I submitted: after installing it worked perfect within my own wifi. But now I am on the road using 4g and it just keeps saying, cannot connect

Then I received this: 

  • Hi Martyg,

    Thank you for your feedback.

    If you are still using generation 1 Splashtop app (like Splashtop CamCam), it will need to log in your Google account at Internet Discover feature to make cross-firewall remote connection work. Please make sure you have Internet Discover set up then see if it helps.

    Splashtop Support Team

    January 19, 2015, 19:24
    Then this: 
    • I actually had done that on both my iPad and my desktop - the only difference is that it took twice as long before it could not connect

      January 19, 2015, 19:26
      I have submitted 2 more notes but have not heard from anyone since the 19th. What's up? Is anyone there????
      February 2, 2015, 11:30
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      Norman Bishop

      For the life of me I cannot understand for users that have a subscription why they should have to login with a Gmail Account, the streamer is already logged in to the splashtop account and has the information to connect.

      Does this mean to use the camera externally one has to have two streamers, one for the subscription and on a gmail account.

      pretty Mickey-Mouse if you ask me.


      February 27, 2015, 06:02
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      I keep getting "incorrect password". I have verified my password and it is correct. I am using my iPhone to access to the MS LIfecam on my desktop. As long as I am at home within Wi-Fi range ... no problem.

      Ive uninstalled the Camcam app and reinstalled, still the same.

      what is the solution?

      May 22, 2015, 03:48
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      I have done all the instructions an still not able to login successfuly. Use ipad ios 9.3.4. I have tryed to reinstall camcam but still no luck. Please help me out. I don not find the solution for success. Hakan
      August 13, 2016, 23:59
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      Is there any support for cam cam? Please respond.

      regardes sm6tpn

      August 22, 2016, 12:45